Vemac guarantees its customers a prompt and comprehensive technical support service.
On all our systems, we offer a remote assistance service that allows our customers to receive immediate remote support. Indeed, through remote checking on the system we can monitor the its proper operation and optimize timing of service interventions without operating physically on the machines.
The remote assistance offered by Vemac generates significant benefits for the business and for the operation of the machines:
- safety: systems are monitored and it is easier to observe possible faults or critical malfunction factors;
- speed: intervention is faster, because very often certain problems can be resolved with a remote check on the system, without having to visit he customer site;
- economy: through remote support the remotely monitored systems are more reliable, last longer and thus result in lower maintenance costs.